Conectys named Best Outsourcing Contact Centre Provider for 2014 at the UK NOA Awards
London, United Kingdom, November 27th 2014 – Conectys, the leader in multilingual and multicultural outsourcing, is proud to announce that they won the Best Outsourcing Contact Centre Provider of the Year 2014 award at the National Outsourcing Association awards in the United Kingdom. The Award ceremony took place on November 20 in London to recognize the best practice in outsourcing projects and to reward buyers, suppliers, advisors and destinations. Conectys is honored to have been part of the event and to have earned the award for their outstanding services.
The National Outsourcing Association is the leading association serving both the outsourcing professionals and the global outsourcing industry. The NOA awards take place annually and the 2014 event was the eleventh year they have been held. 400 outsourcing professionals were brought together to celebrate success in the industry. According to Kerry Hallard, CEO of the NOA, “We received a record number of entries with strong submissions from many of the industry’s key providers…the standard of submissions showed a growing display of innovation and business transformation through outsourcing.”
Conectys has been recognized for their contribution to the industry, through the provision of high touch multi-channel and multilingual outsourcing services to some of the top global brands in consumer electronics, financial services and hospitality internet access. Additional elements such as the strong growth in 2014, the continued expansion of their global footprint as demonstrated by the opening of their new facilities in the Philippines and the characteristic Conectys ability of attracting the best people, equipping them with the right technologies and driving them with the best processes, convinced the jury to select Conectys above a roster of tough competition for this prestigious award..
The jury also acknowledged Conectys’ capability to scale large projects in a short amount of time, the intelligent choice of delivery locations and Conectys’ ability to improve efficiency for clients, therefore saving time and money. Indeed, according to one of Conectys’ UK customers, “Conectys has helped us improve efficiency by more than 30% year on year for four consecutive years and they continue to find new ways to go further.”
“2014 has been a stellar year for Conectys. Winning the UK’s best Outsourcing Contact Center Provider for 2014 concludes a round of previous award wins in different categories and geographies,” said Arnold Cobbaert, CEO of Conectys. “Everyone at Conectys is proud and fired up to continue amazing our growing list of customers in all the industries we serve.”
This is the fourth award Conectys won this year, having previously won the '2014 Best BPO Firm of the Year in Central and Eastern Europe', the '2014 Best Mid-size Call Centre of the year in Romania', and the '2014 Best European Business Process Outsourcing Contract of the year’. Winning these prestigious awards only cements their place as the leader in the multilingual outsourcing industry.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.