Global Online Travel Leader Chooses Conectys for Multilingual Content Moderation and Customer Service
Bucharest, Romania, March 2013 – Conectys, the recognised leader in multilingual and multicultural outsourcing services, today announced that it has signed an agreement with a global online travel leader, to deliver content moderation and customer service solutions. The partnership will ensure the travel website provides travellers with reviews that are relevant and trustworthy, complemented with tailored customer support, all in their native language.
Conectys will have an initial team of more than 50 multilingual analysts working in nine languages, providing its customer with constant fraud analysis and moderation of new content. Conectys will also offer multilingual customer support via email for Property owners. Its content moderators will be based in a new, custom configured extension of its operations centre in Bucharest, Romania.
“We continue to offer the best travel recommendation service in the world through relevant, unbiased, first hand reviews,” said Director of Content Integrity. “Working with Conectys enables us to constantly ensure that the user-generated content that appears on our site is genuine and informative and ensures we deliver the best possible customer service at all times.”
“Protecting against fraudulent and malicious content is a key concern for companies such as our customer,” said Arnold Cobbaert, CEO of Conectys. “Travellers expect recommendations to be accurate, objective and based on real experiences. Property owners also require access to a team of highly-qualified, multilingual customer experience professionals to provide rapid response to any issues they might have. Conectys is proud to deliver both services to a global online travel leader.”
This partnership increases Conectys’ foothold in the travel market after the company was recently awarded a customer services contract with one of central Europe’s major airlines.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for global organisations. Conectys combines talented multi-lingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium and Romania, providing a global footprint and international scale to telecommunications, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant. It has also been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.