Conectys wins bid to provide 24x7 customer support services for a leading European Payment Provider
September, 20th 2012 - Agreement Leverages Conectys' Strength in Secured and Highly Flexible Customer Support Services for the Financial Industry.
Conectys has signed a new contract with a leading European Authorised Payment Institution, offering over 90 of the world's most common payment solutions.
In a first phase, Conectys will provide English multichannel 24x7 Customer Support services to businesses and individuals looking for a unified and secure cash electronification solution.
Conectys' expertise in quality centric Customer Services, blended with certified PCI compliance and secure facilities, made Conectys stand out from the competition. Other key differentiators are Conectys’ ability to deliver a highly flexible pricing model and Conectys’ proven track record in scalable multilingual operations.
Customer Support services will be provided through phone and email, with live chat considered for the medium term. Conectys' Multilingual Customer Support professionals powered by Conectys’ versatile phone and email management platforms will be leveraged to handle Customer enquiries and will provide the Customer with real time online reporting. Knowledge bases, quality processes, service levels, escalation processes and operations implementation plans have been documented as part of an exhaustive pre-launch Due Diligence.
This new partnership further strengthens Conectys’ position as the leader in providing outsourced 24/7 multilingual Call Center and Customer Services in the financial industry.
Conectys is the market leader in Multilingual Outsourcing Services. We specialize in Customer Service, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
All services are delivered in over 20 languages to customers in Europe, the Americas and Asia.
Conectys serves all industries with a particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
Services are delivered 24/7/365 and are surprisingly cost efficient.
Conectys is ISO 9001:2008 certified and Certified PCI DSS Compliant. Conectys has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.