Conectys wins a multilingual technical support customer in the sports equipment and electronics industry
June, 18th 2012 - Agreement Leverages Conectys' Strength in Multi Site Multilingual Customer Support Services.
Today Conectys announces the signing of a new long term Multilingual Customer Care and Technical Support outsourcing agreement with a global leader in sports precision instruments and equipment. The new Customer designs, manufactures and sells innovative products for divers, hikers, climbers and outdoor sports enthusiasts and professionals. The products are distributed in over 100 countries.
Conectys will provide customer support operations in eight languages, from Monday to Friday during business hours. Additionally, 24/7 assistance will be offered in English. Conectys professionals will provide support through multiple channels, including E-mail, Telephone and Chat. The agreement includes active monitoring and moderation of discussions on partner forums and social media platforms.
Conectys ran a highly customized hiring campaign focused on attracting multilingual customer support professionals passionate about sports such as climbing, hiking, snowboarding, skiing, running, biking, swimming and diving.
The service will go live after 2 weeks of intense indoor and outdoor training. This will ensure that the dedicated team will have acquired the theoretical and practical knowledge to offer expert and engaged customer service with a strong affinity to the sports community.
Conectys will assist potential customers, users, dealers, service points and internal customer business units. The main support topics consist of, but are not limited to: order processing, technical support for product usage and warranty claims.
As part of the agreement, Conectys will also offer transformation services among which: process optimization, setup and customization of a new hosted CRM solution.
Conectys is the market leader in Multilingual Outsourcing Services. We specialize in Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
All services are delivered in over 20 languages to customers in Europe, the Americas and Asia.
Conectys serves all industries with a particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
Services are delivered 24/7/365 and are surprisingly cost efficient.
Conectys is ISO 9001:2008 certified and Certified PCI DSS Compliant. Our company has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.