Conectys Signs Multilingual 24/7 Contact Center Contract with Leading Lost and Found Service Provider
August 29, 2007 - Agreement combines 24/7 Services levels with ability to deliver broad language capabilities at compelling price points.
Conectys today announced the signing of a 24/7/365 Multilingual Contact Center agreement with a leading provider of Lost and Found Services. As part of the agreement, Conectys will put in place inbound telephone numbers in key geographies across the globe, will handle incoming calls and emails and will process a complex series of back office tasks. All of these services will be delivered on a 24/7/365 basis, in a broad range of languages.
The contract has a multiyear duration and will most likely see strong growth in volume and number of languages.
The contract leverages Conectys' Shared Services platform. The Shared Services platform is composed of a team of multilingual support professionals who service multiple customers. This platform is ideally suited for projects requiring a high language and service level flexibility.
Conectys has also been tapped for consulting on process design and optimisation.
Conectys is the leading provider of Multilingual Fraud Detections Services, Call Center Services, Business Process Outsourcing and Document Processing Services. Conectys combines multilingual people skills with leading edge software tools with proven processes. We deliver results at competitive cost levels.