Service delivery
Conectys' 24/7 Remote Infrastructure Management RIM services monitor your IT Infrastructure. In case of issues, incidents, patches or upgrades that can be handled remotely, we will also intervene directly on your systems and apply fixes, restart services apply patches and manage or upgrade software services and components.
This offering does not replace your own IT staff, rather it complements your staff be adding 24/7 intervention for critical issues and by offloading you staff from routine interventions.
24/7 RIM offers all of the 24/7 NOC services, enriched by management and interventions on your systems according to pre agreed procedures and along access rights you feel comfortable handing over to Conectys.
We monitor and manage your own infrastructure, or the infrastructure provider to who you have outsourced, including cloud infrastructure vendors such as Amazon with its S3 suite.
When a system or a service goes down or exceeds certain operational parameters that you have defined, we kick int action and start resolving the issues. If agreed procedures and interventions don't result in a fix, we will start contacting your organisation in line with escalation guidelines defined with you.
24x7 Remote Infrastructure Management includes all 24/7 NOC Services plus:
Our 24/7 RIM service is a monitoring and "hand on" solution. If you prefer a monitoring only solution without direct interventions on your systems, you can opt for our 24/7 network Operations Center solution, which is a subset of our 24/7 RIM services.
"I am very impressed with the project management at Conectys. They have exceeded our expectations when it comes to flexibility and project management (anticipating any issues and offering solutions). The project team is very responsive and willing to learn. We have reached out to tight deadlines from our clients."
"In a very short period of time, Conectys has engaged to truly understand our industry and our business model. Considering that we are a very small portion of their current business, they always treat us like we are the most important partner they have. They are responsive, respectful, transparent and just great people to work with...
"Conectys is an excellent partner, especially given our own rapid development and growth as a business."
"We need thought leaders that are able to see our company objectives as theirs and to provide suggestions and solutions that add value. We need a partner that overcomes the inherent paradigm of reducing overall cost of our business and can be a successful growing vendor at the same time. Conectys has helped our company to improve efficiency by more than 30% ...
"Conectys’ attention to detail, professionalism, use of latest technology, focus on training and processes were among the main reasons we selected them in 2008 and they have lived up to and even exceeded our expectations. They are ready and willing to grow with us and are a great cultural fit with our own team members."
Belgium
Gebroeders
Vandeveldestraat 68
9000 Gent
+32 929 80111
Romania
1 Preciziei
062202 Bucharest
UK +44 203 318 1593
US +1 646 381 1599
Our mission is to make our customers successful by offering innovative combinations of talented multilingual people backed by proven processes and technologies at exceptional value for money.
We succeed through our customer’s success.
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