Service delivery
Technical support requires a unique blend of skills. Technical support engineers need strength in the specific technologies they will be supporting, they need smooth communication skills and they need multilingual skills.
Next they need to be driven by processes that ensure quality and efficiency targets are met, and they need to have the right technologies and tools available to them to get the job done.
Training, constant training, is also part of the mix.
Conectys gives you access to multilingual technical support specialists who are trained specifically in your technology, whether it's hardware, software, large, small, consumer or business. All of our technical support specialists are perfect bilingual English + at least another European language.
We offer all North American, South American and European Languages.
You can choose to build a dedicated team hosted and managed by Conectys, or you can opt for a Shared Services team, where you pay by the minute.
Service hours range from 9 to 5 weekdays all the way to 24/7 in all the languages we support. If needed, a combination of different languages with different opening hours can be configured.
Technical support is much more than simply handling incoming calls. We care for your customers through the communications channels that are most relevant to them:
We partner with you to handle your:
We support:
As a Conectys customer, you get full access to your live Conectys reporting platform, allowing you to keep track in real time of how we are doing against our agreed Service Level Agreements and Key Performance Indicators.
We can use your CRM and ticketing tools, or you can leverage our free hosted solutions.
"I am very impressed with the project management at Conectys. They have exceeded our expectations when it comes to flexibility and project management (anticipating any issues and offering solutions). The project team is very responsive and willing to learn. We have reached out to tight deadlines from our clients."
"In a very short period of time, Conectys has engaged to truly understand our industry and our business model. Considering that we are a very small portion of their current business, they always treat us like we are the most important partner they have. They are responsive, respectful, transparent and just great people to work with...
"Conectys is an excellent partner, especially given our own rapid development and growth as a business."
"We need thought leaders that are able to see our company objectives as theirs and to provide suggestions and solutions that add value. We need a partner that overcomes the inherent paradigm of reducing overall cost of our business and can be a successful growing vendor at the same time. Conectys has helped our company to improve efficiency by more than 30% ...
"Conectys’ attention to detail, professionalism, use of latest technology, focus on training and processes were among the main reasons we selected them in 2008 and they have lived up to and even exceeded our expectations. They are ready and willing to grow with us and are a great cultural fit with our own team members."
Belgium
Gebroeders
Vandeveldestraat 68
9000 Gent
+32 929 80111
Romania
1 Preciziei
062202 Bucharest
UK +44 203 318 1593
US +1 646 381 1599
Our mission is to make our customers successful by offering innovative combinations of talented multilingual people backed by proven processes and technologies at exceptional value for money.
We succeed through our customer’s success.
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