Conectys organises for accelerated growth, creates solution practices

Conectys, the leader in Multilingual Business Process Outsourcing and Contact Center Services, today announced a new organisation model, positioning the group for accelerated growth
Conectys today announced a new organisation model, creating a scalable platform for continued expansion. The company has been aligned to Solution Practices: Business Process Outsourcing, Knowledge Process Outsourcing, Inbound Contact Center, Outbound Contact Center, Document Processing Services and Consulting. Each practice is headed by an experienced manager with end to end responsibilities for Operations, Customer Satisfaction and Quality.
Conectys also announced the appointment of a dedicated head of Corporate Quality and Strategy, ensuring that all practices align to corporate strategic and quality goals, resulting in optimal customer satisfaction.
The HR team was strengthened with the addition of an HR generalist, ensuring continued access to the best talent in the market.
The IT organisation has been strengthened with the appointment of a new IT Director and Sales and Marketing activities are now headed by an experienced sales and marketing director, focussing on further international growth.
All these appointments and industry alignments will allow Conectys to support its current ad new customers efficiently and qualitatively as the group continues its rapid growth.