Knowledge Process Outsourcing Services (KPO)

Knowledge Process Outsourcing (KPO) is a more complex, skills intensive variation of Business Processing Outsourcing (BPO). The nature of the outsourced work demands advanced analytical and sometimes sector specialized skills.

Conectys is a front runner in providing KPO services due to our large knowledge pool combined with our significant cost advantages.
We design, build and run dependable, flexible and cost-effective solutions for KPO operations for leading global organizations. Through our expertise in developing and managing KPO services we have established a track record in delivering a diverse set of high quality customized services with high, measurable added value.

We have proven capability in creating long-term KPO partnerships with clients in Financial Services, Retail, High Tech, Market Research, Consumer Electronics, Telecommunications, Industry and other business sectors.

Similar to BPO, KPO programs are built on three essential foundations:

People
Even more so than with BPO programs, finding, training, developing and retaining people with the right vertical skills is essential to the success of any KPO partnership. A KPO partnership is preceded by an extensive training period, both in the pre-launch phase as well as ‘on the job’.

Process
Prior to the launch of a KPO program, we co-develop a detailed 'Program Manual'.
This consultative phase is fundamental to any KPO engagement. This manual contains the documented Processes, Methodologies, Tools descriptions, Contact points, Reporting agreements and other critical elements for the successful operation of the program.
A KPO project can only be successful if it is properly documented by experts with prior KPO execution expertise.

Technology
Technology is another critical component of any outsourcing operation. We equip our teams with knowledge bases, document collaboration platforms, real-time monitoring and logging environments, multi-channel communication tools, all seamlessly integrated with customer specific tools.
A last important component of a successful KPO program is frequent and open communication.
If you have a project you want to discuss or have evaluated, simply fill in the form below.