Travel & Hospitality

Fluctuating fuel prices, cost pressure from low cost new entrants, online travel booking, economic downturn, increasing regulation.

If you are in the Travel and Hospitality industry, you simply have to innovate. Innovate your market facing products and services, and innovate your operational models. Explore transforming customer support from a cost center into a revenue generator by using premium rate customer support numbers backed by cost efficient outsourced operations. Explore live chat and co-browsing services on your booking pages to increase conversions. Add call me now buttons to your online presences.

We turn challenging times into great opportunities.

Conectys has Travel and Hospitality expertise in the following service areas:

Level 1 and Level 2 Customer Support Outsourcing
24/7 Network Operations Center
Loyalty program BPO
Market Research
Billing, Debt Collection
Accounts Payable and Receivable
Front Desk Switchboard Services

See a Travel & Hospitality Industry Case Study

Testimonials

Mark, Director, Worldwide Market Research Company

"I am very impressed with the project management at Conectys. They have exceeded our expectations when it comes to flexibility and project management (anticipating any issues and offering solutions). The project team is very responsive and willing to learn. We have reached out to tight deadlines from our clients."

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Ken, President and CEO, Provider of Patient Contact Services to the Healthcare Industry

"In a very short period of time, Conectys has engaged to truly understand our industry and our business model. Considering that we are a very small portion of their current business, they always treat us like we are the most important partner they have. They are responsive, respectful, transparent and just great people to work with...

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Chris, Operations Director, Internet Service provider for the Hospitality Industry

"Conectys is an excellent partner, especially given our own rapid development and growth as a business."

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Carl, Head of Operations, Global Legal Entity Data Management Industry

"We need thought leaders that are able to see our company objectives as theirs and to provide suggestions and solutions that add value. We need a partner that overcomes the inherent paradigm of reducing overall cost of our business and can be a successful growing vendor at the same time. Conectys has helped our company to improve efficiency by more than 30% ...

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Gaby, Senior Vice President and Managing Director, Loyalty Card Program in the Hospitality Industry

"Conectys’ attention to detail, professionalism, use of latest technology, focus on training and processes were among the main reasons we selected them in 2008 and they have lived up to and even exceeded our expectations. They are ready and willing to grow with us and are a great cultural fit with our own team members."

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