
Retail and Consumer Products
This client is the leading European online retailer of golf equipment, apparel and accessories. Thanks to their consistent customer oriented approach and close cooperation with PGA professionals, they became market leaders in their industry. As an authorized supplier for all products available in their shop and focused on high levels of customer satisfaction, they made their business model extremely successful.
The main challenge for our client was finding a partner with demonstrated expertise in providing a scalable support model that could accommodate the specific dynamics of their European expansion plan. This implied having multi-language resources on standby with fast activation times based on product launch dates in specific geographies. Two critical requirements from this client were data security and confidentiality.
After careful consideration, this client opted for our Shared Services platform since it allows greater cost flexibility without compromising on quality. This enabled a scalability level tailored to our client’s product launches plan for European markets. Conectys constitute the single point of contact for pre-sales support and order tracking enquiries originating from our client’s German site.
Through Conectys, our client was able to address a higher number of customer interactions which not only resulted in increased customer satisfaction, but also triggered more orders thus, exceeding projected revenues. This helped consolidate our client’s brand as a leader on the German market.
The main achievements for this client were:
"I am very impressed with the project management at Conectys. They have exceeded our expectations when it comes to flexibility and project management (anticipating any issues and offering solutions). The project team is very responsive and willing to learn. We have reached out to tight deadlines from our clients."
"In a very short period of time, Conectys has engaged to truly understand our industry and our business model. Considering that we are a very small portion of their current business, they always treat us like we are the most important partner they have. They are responsive, respectful, transparent and just great people to work with...
"Conectys is an excellent partner, especially given our own rapid development and growth as a business."
"We need thought leaders that are able to see our company objectives as theirs and to provide suggestions and solutions that add value. We need a partner that overcomes the inherent paradigm of reducing overall cost of our business and can be a successful growing vendor at the same time. Conectys has helped our company to improve efficiency by more than 30% ...
"Conectys’ attention to detail, professionalism, use of latest technology, focus on training and processes were among the main reasons we selected them in 2008 and they have lived up to and even exceeded our expectations. They are ready and willing to grow with us and are a great cultural fit with our own team members."
Belgium
Gebroeders
Vandeveldestraat 68
9000 Gent
Romania
1 Preciziei
062202 Bucharest
Our mission is to make our customers successful by offering innovative combinations of talented multilingual people backed by proven processes and technologies at exceptional value for money.
We succeed through our customer’s success.