financial
Banking  & Financial                                     Industry
high-tech
High  Tech  &       Communications
health-care
Health Care &       Pharmaceutical
gaming
Entertainement                             &  Gaming
energy-utilities
Manufacturing                            Industry
retail-consumer-products
Retail  & Consumer                                Products
manufacturing
Energy  &  Utilities
travel
Travel  &  Hospitality                                       Industry
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Industries Entertainment and Gaming

Entertainment & Gaming

Music, Movies, Series, Books, Apps, Games, Social Media are all converging and transgressing their traditional boundaries into online, digital, instant, pay as you use, multi-device territories. Without a doubt, the digital revolution has just started for these industries. Traditional retail channels are replaced by direct online channels. Multilingual customer bases have gone beyond the geographical boundaries from the past.

Conectys has experience in multilingual customer support for Entertainment and Gaming Customers on multiple continents, from software to hardware to content, through voice, email, live chat, in game and online media.

Specifically, Conectys offers the following services:

  • Level 1 and Level 2 Customer Support Outsourcing (including account or billing issues)
  • Level 1 and Level 2 Technical Support Outsourcing
  • 24/7 Network Operations Center
  • Warranty and RMA Management
  • Online forum monitoring
  • MMO and Online games
  • Social Media monitoring
  • Front Desk Switchboard Services
 
 Entertainment & Gaming Industry Case Study 
 

Testimonials

Mark, Director, Worldwide Market Research Company

"I am very impressed with the project management at Conectys. They have exceeded our expectations when it comes to flexibility and project management (anticipating any issues and offering solutions). The project team is very responsive and willing to learn. We have reached out to tight deadlines from our clients."

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Ken, President and CEO, Provider of Patient Contact Services to the Healthcare Industry

"In a very short period of time, Conectys has engaged to truly understand our industry and our business model. Considering that we are a very small portion of their current business, they always treat us like we are the most important partner they have. They are responsive, respectful, transparent and just great people to work with...

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Chris, Operations Director, Internet Service provider for the Hospitality Industry

"Conectys is an excellent partner, especially given our own rapid development and growth as a business."

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Carl, Head of Operations, Global Legal Entity Data Management Industry

"We need thought leaders that are able to see our company objectives as theirs and to provide suggestions and solutions that add value. We need a partner that overcomes the inherent paradigm of reducing overall cost of our business and can be a successful growing vendor at the same time. Conectys has helped our company to improve efficiency by more than 30% ...

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Gaby, Senior Vice President and Managing Director, Loyalty Card Program in the Hospitality Industry

"Conectys’ attention to detail, professionalism, use of latest technology, focus on training and processes were among the main reasons we selected them in 2008 and they have lived up to and even exceeded our expectations. They are ready and willing to grow with us and are a great cultural fit with our own team members."

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