Service delivery
Press Releases
August 29, 2007 - Agreement combines 24/7 Services levels with ability to deliver broad language capabilities at compelling price points
Conectys signs multilingual 24/7 Contact Center Agreement
Conectys today announced the signing of a 24/7/365 Multilingual Contact Center agreement with a leading provider of Lost and Found Services. As part of the agreement, Conectys will put in place inbound telephone numbers in key geographies across the globe, will handle incoming calls and emails and will process a complex series of back office tasks. All of these services will be delivered on a 24/7/365 basis, in a broad range of languages.
The contract has a multiyear duration and will most likely see strong growth in volume and number of languages.
The contract leverages Conectys' Shared Services platform. The Shared Services platform is composed of a team of multilingual support professionals who service multiple customers. This platform is ideally suited for projects requiring a high language and service level flexibility.
Conectys has also been tapped for consulting on process design and optimisation.
About Conectys
Conectys is the leading provider of Multilingual Fraud Detections Services, Call Center Services, Business Process Outsourcing and Document Processing Services. Conectys combines multilingual people skills with leading edge software tools with proven processes. We deliver results at competitive cost levels. Additional information about Conectys can be found on http://www.conectys.com. Additional information about Conectys’ Fraud Detection Services can be found at http://www.fraudbreaker.com
NOTE TO EDITORS:
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Our mission is to make our customers successful by offering innovative combinations of talented multilingual people backed by proven processes and technologies at exceptional value for money.
We succeed through our customer’s success.
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