Technical Helpdesk with German & English

Location: Conectys Bucharest Outsourcing Center

We are looking to take on board, for our headquarters in Bucharest, energetic and motivated technical helpdesk specialists. The new colleagues we are looking for to join our team are ambitious, outgoing, organized, detail-oriented, customer focused and possess exceptional communication and follow-up skills…

Consequently, if you are…

- Enthusiastic, self-determined, sociable and communicative
- Honest, open minded, positive, reliable and proactive
- A good team player and a friend of computers
- Looking for new professional challenges
- A quick learner eager to develop and adapt to other cultures, values, ways of thinking

And if you have…

- Excellent GERMAN AND ENGLISH writing and speaking skills
- Demonstrated ability to effectively and efficiently resolve customer requests
- A professional manner and a demonstrated commitment to providing excellent customer services
- Respect and courtesy
- Young spirit & Mature thinking
- Good observation and self assessment
- Excellent computer and internet skills

Then… We are looking forward to meet you as you might be our new colleague!

As a technical helpdesk specialist you will be in charge of…

- Offering support, by phone or e-mail, for those customers that use our gaming devices (this may include but it is not limited to installation instructions or troubleshooting, replacement under warranty conditions etc)
- Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty
- Offering quick and to the point solutions to customers, based on an in-house developed knowledgebase and on all relevant provided documentation
- Striving for one-call resolution of customer issues
- Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution

We offer…

- Paid training
- Flexible schedule on PART TIME/FULL TIME
- Professional work place and development opportunities
- A great team spirit
- A young and dynamic atmosphere
- Financial rewards according to your performance and involvement