Customers by Service

Conectys has a broad range of customer references:

Knowledge Process Outsourcing

• Global Company Valuation Data Management
  Research and Maintenance of Market Capitalization Databases through online, and offline research. The data is used by most of the world’s largest consulting and investment organizations.
• Global Legal Entity Data Management
  Legal Entity (Companies, funds, institutions, governments) Research and Quality Assurance for the market leader in Auditable Legal Entity Data. The data is used by top global banks and insurance companies. Additional services provided are news monitoring (Bloomberg, Thomson Financial), Program Management Office, Global Helpdesk and Order Processing.

Outbound Contact Center Services

• B2B and B2C Market Research Services
  Computer Assisted Telephone Interviewing for one of the leading global Market Research institutes. Conectys is the preferred vendor for all European CATI fieldwork.
• Market Research Services in EMEA for large IT player
  B2B CATI based Market Tracker and Campaign Tracker Research services for one of the largest Global Advertising and Marketing Communications players, servicing one of the largest Computer Software, Hardware and Services players in the world.

Inbound Contact Center Services

• B2C Customer Support Helpdesk GPS technology
  Multilingual Customer Support Helpdesk for a specialist in GPS based Tracking software and hardware.
• B2C Customer Support Helpdesk Banking: Credit Card
  Customer Support Services for Credit Card Customers with direct access to all back-office Credit Card management systems, housed in a highly secured “sterile environment”.
• B2C and B2B Helpdesk Services for International Bank
  Email based Multilingual Customer Support Services for an International Bank servicing innovative mobile payment solutions across Europe.

Consulting Services

• Business Process Reengineering of the European Customer Support
  Business Process Reengineering of the European Customer Support organization for a Multi-Billion Euro Medical Technology leader.
• Business Process Reengineering of the European Sales Support
  Business Process Reengineering of the European Sales Support organization and processes for the Global Market leader in Network Management Software technologies.

If you would like to receive case studies on any of these references, contact us with the form below.