Advantages

What aspects differentiate us from the competition?
In a few words: Languages, our People, Execution, Quality, our Client Focus and Technology.
 

Languages
Conectys supports over 20 languages, most from near-shore locations. This allows our customers to partner with one provider for all their current and future language needs.

People
People are the cornerstone of Conectys. Attracting and retaining highly skilled and motivated people is the foundation of successful service delivery. Conectys consistently hunts for the best talent on the market. Our hiring criteria are strict, because we know that the best people deliver the best results.

Execution
Conectys builds on resources with an impressive track record in the call center, contact center and BPO (Business Process Outsourcing) industry. By pulling together industry veterans, we pride ourselves on a high number of accumulated years of experience, translating into deep operational know-how.
Our on-the-floor experience and strict delivery procedures based on proven methodologies guarantee operational excellence. Additionally, our continuous improvement methodology is applied to all our projects, resulting in sustained operational improvements throughout the lifetime of a project.

Quality
Conectys pays particular attention to Quality. Overall we respect strict internal Quality procedures, and we invest a considerable amount of time and energy in making sure that we operate our business according to those guidelines. We foster a quality culture by leveraging state of the art tools to all employees for collaboration and knowledge management.
Client focus and Client references:
Our customers are our best sales people. Outsourcing decisions are always a combination of careful selection processes and a leap of faith. Having satisfied clients who are willing to take a call from a prospective new client to confirm our quality and our ability to execute is an invaluable asset. Conectys has a very strong client focus: we always put the client at the center of everything we do.

Technology
Conectys leverages leading edge, but proven, technologies to offer unique advantages not commonly found in the Outsourcing Industry. We blend integrated IP Contact Center technologies, Multi-Channel Customer Interaction Platforms (voice, email, web chat, web collaboration, web call back, IP, fax, video, etc…), Hosted Collaboration technologies and CRM platforms into a powerful and real-time collaborative platform.